Water charge refunds
Along with many other local authorities we had a long-standing agreement with Affinity Water and Thames Water Utilities where we collected water charges along with your rent. This meant that you did not have to deal directly with Affinity Water and Thames Water Utilities as we managed the billing and collection of payments.
A recent court case involving another local authority challenged this arrangement and the administration costs that they received from Thames Water for collecting water charges on their behalf. The court ruled that they had acted as a "water reseller" and had charged tenants a "commission". As a result of that ruling, we are now paying this money back.
Who is eligible for a refund?
If you were a tenant with us between 2001 and 2018 and you paid water charges to us with your rent, then you may be entitled to a refund.
Information for current tenants
We wrote to all eligible tenants to inform them that they will be receiving a refund.
If eligible, the refund has now been applied to your rent account automatically.
Information for former tenants
If you were a Dacorum Borough Council tenant between 2001 and 2018, please complete the online form (below) to see if you are eligible for a refund.
If you are eligible, and your former rent account is in credit, you will receive the refund directly into your bank account - this can take up to 14 days from the point of application.
If the account has rent arrears, the credit will be used to repay those arrears.
Apply for a water charge refund
Frequently asked questions
For more information regarding water charge refunds, please refer to our frequently asked questions below: