Rent

Ways to pay your rent

Direct Debit

Direct Debit is the most efficient way for you to pay your rent. You can now choose from three different payment dates throughout the month (1st, 10th, 21st).

We take four weeks’ rent by Direct Debit each month (this takes account of the rent-free weeks each year). We would only adjust the amount we collect if there is a change in your rent, water charges, sewerage charge or Housing Benefit.

To set up a Direct Debit online you will need:

• To be a named account holder of the account you want to use
• To be the only person needed to authorise a Direct Debit on that account

Set up an online Direct Debit

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

Once you've set up a Direct Debit, we'll send you a letter confirming when payments will be taken.

Please note: you will have to make any payments due up to the start date of your Direct Debit. If you do not do so, we will take all arrears outstanding when we collect the first payment.  

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

Online

You can pay quickly and securely, with a credit card or debit card.

Pay online

Alternative ways to pay

Concerned about your rent?

If you're concerned about your rent, please speak to your housing officer (income). Call 01442 228000 and ask for them by name or say "Housing Rent".

If you’re already getting help with your rent but still finding it hard to cover your housing costs, you can apply for a Discretionary Housing Payment. 

Rent-free weeks

If you pay your rent weekly, there are four rent-free weeks during 2024-2025.:

• Week beginning 27 May 2024
• Week beginning 16 December 2024
• Week beginning 23 December 2024
• Week beginning 31 March 2025 

Rent statements

We no longer send out quarterly paper rent statements. You will receive a letter each year with the weekly rent and service charges for the upcoming year.

To check your rent balance:

• Log into your MyDacorum account or
• Text BAL to 07860 024350 from the phone registered in your tenancy.

If you live in a flat, we list rent separately from other services such as cleaning, lighting, and lift and grounds maintenance. These services are shown as a separate charge on your rent statement. Find out more on our Tenant Service Charges page.

Overpayment

If you've overpaid your rent and need a refund, complete our  Rent refund request form (PDF 570KB).

More information

For details on how to pay your rent, plus advice if you are struggling, please see our  Rent information sheet (PDF 191KB).