Contact us

Online

You can make payments, report issues, apply for and request services, and access a range of information 24 hours a day/365 days a year on our website. For more details, click the link below:

Do it online

For all other queries, please use the following contact methods:

Email

customer.services@dacorum.gov.uk

Telephone

Main switchboard: 01442 228000 (open 8.45am to 5.15pm Monday to Thursday, and 8.45am to 4.45pm on Friday)

Housing repairs only: 0800 018 6050 

24-hour automated payments service:  0345 370 6070

Social media

• Facebook: www.facebook.com/dacorum
• X: @DacorumBC
• Instagram: @dacorumbc

By post

Please write to: The Forum, Marlowes, Hemel Hempstead, Hertfordshire, HP1 1DN

In person

Visit one of our Customer Service Centres (see below for locations and opening times).

Out of hours contacts

Homelessness 0800 018 6050
Housing repairs 0800 018 6050
Stray and lost dogs 01442 228455
Housing gas leaks 0800 111 999
Power cuts 0800 316 3105

Advocacy support

Having someone to speak on your behalf is known as advocacy. Find out more about getting advocacy support.

Senior management 

Chief Executive - Claire Hamilton 
Email: chiefexecutive@dacorum.gov.uk

Leader of the Council - Adrian England
Email: adrian.england@dacorum.gov.uk

Press/media enquiries

Telephone: 01442 228000 and ask for Communications
Email: communications@dacorum.gov.uk

Media releases

You can sign up to receive all our latest media releases by email:

Sign up for media releases via email

Library

Hemel Hempstead Library is based in The Forum in Marlowes. For more information, including opening hours, please visit Hertfordshire County Council's website.

Register Office

Hemel Hempstead Register Office is based in The Forum in Marlowes. For more information, including opening hours, please visit Hertfordshire County Council's website.