A benefit overpayment is when you have received more benefit than you are entitled to. It could have happened because you did not tell us about a change in your circumstances, or because we could not recalculate your benefit before your circumstances changed.
If you do not agree that your benefit was overpaid, you will need to write to us telling us why you disagree.
If you are still entitled to receive benefit, we will make weekly deductions from the amount we pay you until all of the overpayment is repaid.
If you are no longer entitled to receive benefit, we will send you an invoice that you will need to pay. If you have received an invoice, please contact our Customer Accounts team to arrange payment back to us. Call 01442 228000 and ask for customer accounts or email email@example.com.
If you have received an invoice and you do not pay it or contact us, we will recover the money from other benefits you receive, directly from your salary or by taking you to court.