Bins and recycling
Due to the coronavirus (COVID-19) outbreak, there may be changes to your usual recycling and waste collections. Precautions are being put in place to ensure coronavirus is not spread via your waste and recycling.
Protect our workers
Help stop the spread of coronavirus (COVID-19) and protect our workers by washing your hands before putting your waste and recycling out, and disinfecting your bin handles before and after collections.
How to get rid of your waste if you are either self-isolating or confirmed to have coronavirus
Any individuals asked to self-isolate, either as a precaution or because they are confirmed to have coronavirus, should follow this advice to get rid of their household waste to ensure the virus is not spread via personal waste.
- All personal waste, such as used tissues and disposable cleaning cloths, should be placed securely in a plastic bag or bin liner.
- This plastic bag should then be placed in another plastic bag and securely tied.
- These bags must be stored separately to other waste for at least 72 hours before being placed in the general rubbish collection.
After 72 hours outside the body the virus is no longer viable and the double-bagged waste can be put in the general rubbish collection as normal. Only waste that is heavily contaminated, such as tissues that have been coughed into and disposable cleaning cloths, need to be treated in this way. Regular household recycling and waste should be treated as normal.
Changes to recycling and waste services in Dacorum
Due to the coronavirus outbreak and potential increases in staff sickness levels, some recycling and waste services may be impacted. Collection of grey bins, blue-lidded bins and food waste recycling will be prioritised, with other services being suspended at short notice, such as garden waste or bulky waste collections.
All Hertfordshire County Council Household Waste Recycling Centres (tip/dumps) are currently closed until further notice.
We are working hard to minimise the impact on your recycling and waste collections and we appreciate your understanding if services do change.
Missed bin collections
Due to access issues and staff resources, we are experiencing higher reports of missed bins.
- If your bin has been missed, but your neighbours' bins were emptied, then please report your missed bin collection online in the normal way. Keep your bins on the boundary of your property until they are emptied.
- If yours and your neighbours' bins have all been missed, and it is past 3pm on your normal collection day, it is likely that our collection vehicle experienced an issue due to another vehicle blocking access - you do not need to report this on our website. If there are cars on your road that are blocking their way, please try to identify the owner/owners if you can and ask them to park responsibly. Our crews will come back and try again - keep your bins out on your boundary until they are emptied.
- If you are still experiencing collection issues despite following the above advice, we may need to ask that you take your bins to an area where they can be more easily accessed. Please email email@example.com if you think that this applies to you and your neighbours.
- Help to make sure your bin is collected by always putting the right materials in it and putting it out on the boundary of your property by 6.45am on your normal collection day.
Please note: missed bins may also be collected on a Saturday.