Our vision

Expand all

• The Housing Revenue Account Business Plan 2021-2024

  The Housing Revenue Account Business Plan 2021-2024 sets out the vision, priorities and financial position of the Housing Service.

   HRA Business Plan 2021-2024 (PDF 1.8MB)

• Housing Strategy 2019-2021

  Our Housing Strategy provides a clear vision for housing in Dacorum, setting out long-term objectives, targets and policies. For full details, please view the following document:

   Housing Strategy 2019-2021 (PDF 3.83MB)

• Get Involved Strategy 2020-2024

  The Get Involved Strategy sets out our commitment to listening to our tenants and leaseholders and using their feedback to improve our services.

   Get Involved Strategy - 2020-2024 (PDF 3.5MB)

• The Homelessness and Rough Sleeping Strategy 2020-2024

  The Homelessness and Rough Sleeping Strategy sets out how we as a housing service will consider the needs of homeless households and offer assistance to those who we have a statutory duty to support. It also details the approach taken to prevent homelessness within the borough.

   Prevention of Homelessness and Rough Sleeping Strategy - 2020-2024 (PDF 4MB)
  

• Housing Income Management Strategy 2018-2022

  The Housing Income Management Strategy sets out how we will effectively manage our income. Its aim is to maximise collection whilst supporting our more vulnerable tenants, so that we can continue to provide high-quality services that meet the needs of all those who access the housing service.

   Housing Income Management Strategy 2018-2022 (PDF 2MB)

• Older Persons' Housing Strategy 2018-2022

  The Older Persons' Housing Strategy sets out our long-term plan to ensure future provision of suitable, high-quality housing options for older residents in the borough. For full details, please view the following document:

   Older Persons' Housing Strategy 2018-2022 (PDF 3MB)

• Asset Management Strategy 2016-2020

  Homes for the Future sets out our commitment to both maintaining and improving our housing stock while continuing to provide value for money for our tenants.

   Asset Management Strategy 2016 - 2020 (PDF 1MB)

• Private Sector Housing Strategy 2020-2024

  This strategy outlines our approach to regulating the private sector to ensure all Dacorum residents live in homes that are safe and meet the required standards.

   Private Sector Housing Strategy 2020-2024 (PDF 2.4MB)

• Tenancy Strategy 2019-2023

  We are committed to ensuring that local people have access to genuinely affordable homes. This strategy applies to all homes owned and managed by our housing service.

   Tenancy Strategy - 2019-2023 (PDF 5.01MB)

• No Second Night Out Policy

  The No Second Night Out Policy sets out how we will work to prevent and tackle rough sleeping in Dacorum. For more information, please see the following document:

   No Second Night Out Policy (PDF 720KB)

• Housing Allocations Policy

  The Housing Allocations Policy sets out how we prioritise applications for council and housing association homes based on your circumstances and level of housing need.

  We reviewed the Housing Allocations Policy in 2017 and made some changes to the way we allocate council housing. The new policy was adopted and implemented in April 2018. We contacted all of our customers via social media, the Moving with Dacorum system and by letter advising them that their application would now be considered in line with this new policy.

  The policy helps us make sure that council homes go to people in greatest housing need. We do not discriminate and we make the best use of our resources.

  For more information, please read our  Housing Allocations Policy 2019 (PDF 1MB).

• Temporary Accommodation Policy

  The Temporary Accommodation Policy sets out how we work to provide and maintain suitable temporary accommodation and how we support people who have become homeless.

   Temporary Accommodation Policy (PDF 604KB)

• Mutual Exchange Policy

  The Mutual Exchange Policy sets out how we will deal with requests for tenants to take part in a mutual exchange or mutual transfer with either existing tenants of Dacorum Borough Council or tenants of any other social landlord.

   Mutual Exchange Policy (PDF 690KB)

• Gas Safety Policy

  The Gas Safety Policy sets out how we prioritise the health and safety of all people who live, work in or visit our properties.

   Gas Safety Policy (727KB)

• Fire Safety Policy

  The Fire Safety Policy sets out our approach to managing fire safety in properties we own and manage. We want to ensure the safety of all people living, working or visiting our properties.

   Fire Safety Policy (PDF 618KB)

• Safety in Communal Areas Policy

  The Safety in Communal Areas policy sets out how we are committed to ensuring that all communal areas in our blocks are well kept, meet all regulatory requirements and are a safe and enjoyable place for residents and staff.

   Safety in Communal Areas Policy (PDF 593KB)

• Private Rented Sector (PRS) Enforcement Policy

  The Private Rented Sector (PRS) Enforcement Policy sets out how we will take appropriate action using powers outlined in relevant legislation (for example - the Housing Act 2004 and the Health and Safety Rating System) to tackle ‘rogue landlords’.

   Private Rented Sector (PRS) Enforcement Policy (PDF 738KB)

• Houses in Multiple Occupation (HMO) Policy

  The Houses in Multiple Occupation (HMO) Policy sets out our commitment to working with landlords and private tenants to ensure Houses in Multiple Occupation are safe places to live.

   Houses in Multiple Occupation (HMO) Policy (PDF 722KB)

• Pet Policy

  The Pet Policy sets out our approach to ensuring all pet owners living in our properties are responsible for their animals, maintaining their welfare and properties.

   Pet Policy (PDF 949KB)

• Anti-Social Behaviour (ASB) Policy

  The Anti-Social Behaviour Policy sets out our commitment to responding efficiently and effectively to tackle incidents of ASB.

   Anti-Social Behaviour (ASB) Policy (PDF 999KB)

• Rents and Other Charges Policy

  The Rents and Other Charges Policy sets out how we set rent levels in line with central government policy and offer a range of accessible ways for tenants to pay their rent and other charges owed to us.

   Rents and Other Charges Policy (601KB)

   

• Rent Arrears and Write Off Policy

  The Rent Arrears and Write Off policy sets out our position on managing tenant debt. It applies to current tenant arrears, rechargeable works debts, former tenant arrears, service charge debts and any other debt due to the Housing Service.

   Rent Arrears and Write Off Policy (PDF 352KB)

• Tenant Alterations and Improvement Policy

  The Tenant Alterations and Improvement Policy sets out our approach to granting permission for tenant alterations and improvements. It also details how we will ensure this is appropriately carried out.

   Tenant Alterations and Improvement Policy (PDF 893KB)

• Involved Tenants Expenses Policy

  The Involved Tenants Expenses policy sets out our commitment to paying modest and reasonable expenses to residents who are members of our committees or groups.

   Involved Tenants Expenses Policy (PDF 556KB)

• Empty Homes Policy

  This policy explains the way in which we manage our empty homes.

   Empty Homes Policy (PDF 899KB)