Get involved

Have your say, influence our services and make a difference.

To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.

Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count. The  impact assessment (PDF 2.84MB) document showcases the impact Tenants and Leaseholders have had during 2019-2020 by getting engaged in activities with us to ensure an excellent housing service for all. 

We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our  Menu of Involvement (PDF 2MB) for more information about the different ways you get involved with us.

Our  Get Involved Strategy - 2020-2024 (PDF 3.5MB) outlines our commitment to giving our tenants and leaseholders a voice.

If you would like to know more, please email talk-to-us@dacorum.gov.uk.

Newsletter

Find out more about what involved tenants and leaseholders have been working on in the newsletter below:

Tpas Pro Landlord AccreditationTpas - Pro Landlord Accreditation

Our approach to tenant engagement led to us achieving the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation.

This is the highest level that Tpas awards and we are the first social landlord in the country to achieve this.

Latest news

We're recruiting for our Supported Housing Forum

We have two vacancies on our Supported Housing Forum (SHF). The SHF is a group of tenants living in sheltered accommodation who meet quarterly to discuss issues that affect the Supported Housing Service. To find out more and apply, please see our SHF tab below.

Repairs satisfaction survey

We have just launched a new satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, we will call your landline and ask you to spend a few minutes going through the survey with us.

As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services. 

If you have any queries, please email talk-to-us@dacorum.gov.uk. 

Getting involved

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  • Tenant and Leaseholder Committee

    The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

    Interested in joining?

    Please take a look at our  Menu of Involvement (PDF 2MB) for more information about the TLC and the other ways you can get involved with your Housing Service. If you would like to talk to someone about the TLC or are interested in applying to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you, or fill in the  Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at talk-to-us@dacorum.gov.uk. Alternatively, call 01442 228000 and ask for Daniel French or Jenny Dickerson for an informal chat.

    Meeting notes

    See below for notes of the most recent meeting:

     Tenant and Leaseholder Committee meeting notes - 30 September 2021 (PDF 394KB)

    Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.

  • Supported Housing Forum

    The Supported Housing Forum (SHF) is a group of tenants living in sheltered accommodation who meet quarterly to discuss issues that affect the Supported Housing Service. The Forum acts as a voice for Supported Housing Residents and helps to shape the service.

    Would you like to be a voice for residents in Supported Housing?

    We currently have two vacancies on our Supported Housing Forum. 

    If you would like to apply, please complete the  Supported Housing Forum application form (PDF 132KB). Alternatively, please email talk-to-us@dacorum.gov.uk and ask for one to be sent, or call us on 01442 228000 and ask for Tenant Involvement. 

    Closing date for applications is midnight on Friday 12 November 2021. You must be living in a Supported Housing property to be a member of the SHF.

    Recent meetings and terms of reference

    See below for notes of the most recent meeting:

    See below for the Supported Housing Forum terms of reference:

    If you'd like to get involved, please speak to your supported housing officer or email talk-to-us@dacorum.gov.uk.

  • Tenant Improvement Grants

    Working with a panel of tenants, leaseholders and councillors, we've developed a small grant scheme for communal areas. This tenant-led project offers the opportunity for residents of Council-owned areas to apply for small improvements.

    We want to support projects that are making a real difference to our tenants and leaseholders in creating strong, vibrant communities. Find out more about the Tenant Improvement Grant.

  • Policy and Good Practice Working Group

    This joint working group of Tenants, Leaseholders and Council Officers meets to review all of the housing services policies and procedures.  

    It makes sure that we work in a consistent way, in line with legislation and provide excellent services to our residents.

    If you would like to know more, or are interested in taking part, please contact us.

  • Focus groups

    We run regular focus groups to review and improve our services.

    These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

    These are currently taking place via video/web conferencing app Zoom, and are held at a time convenient for the attendees, enabling everyone to take part.

    If you would like to take part or know more, please email talk-to-us@dacorum.gov.uk.

  • Block Champions

    If you live in a block of flats, maisonette or sheltered housing then our new Block Champions initiative gives you the opportunity to become a more active voice in your community. You'll be able to inspect and report any issues you notice in your immediate locality and report these back to us. For more information and to register your interest, please fill out our short online form:

    Register your interest

Contact us

If you would like to get involved with us,  tell us what you are interested in by filling in our register of interest form below:

Register your interest

Warning signCoronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page. ×