Make a payment

Direct Debit

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use
  • To be the only person needed to authorise a Direct Debit on that account

Set up a Direct Debit online

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

Online

Our online payments system enables you to pay quickly, easily and securely. You can pay a range of bills (see table below) by debit card or credit card. We do not accept Diners Club, American Express, Solo and Electron cards.

Pay online

Information you need to pay a bill online
Charge Reference  Where found 
Council tax 8-digit account number  Top right-hand corner of bill 
Business rates 8-digit account number  Top right-hand corner of bill
Housing (standard rent payments) 8-digit account number  Top left-hand corner of current rent statement 
Housing (contents insurance payments) 8-digit account number  Top left-hand corner of current rent statement 
Housing (supporting people payments)  8-digit account number  Top left-hand corner of current rent statement 
Housing (licence fee payments)  8-digit reference number  As quoted on your licence fee payment 
Housing (benefit overpayments)  6-digit customer account number  As quoted on your invoice
Invoices (Customer accounts) 6-digit customer account number and 7 digit invoice number (no spaces)  As quoted on your invoice 

Parking

You can also pay your Penalty Charge Notice (PCN) notice online.

Pay a parking ticket

Should you have any problems or queries about our online payments system, please contact us:

Other ways to pay

For information on alternative methods of payment, see below:

Expand all

  • Standing order / internet banking
    To make council tax and business rates payments, use the sort code: 601033: account number: 12442704. Please ensure you quote your account/reference number.

    To make housing rent account payments, use the sort code: 601033: account number: 12442712. Please ensure you quote your account/reference number.

    To make invoice payments, use the sort code: 601033: account number: 12441945. Please ensure you quote your account/reference number.
  • Telephone
    Call our 24-hour payment line on 03453 706070 to make housing, council tax, business rates and invoice payments. You will need your credit or debit card details and account/reference number to hand.

    Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

  • Post Office
    You will need your bill with you to pay your council tax or business rates. You will need your rent payment card to pay your housing rent. You can pay by debit card, cash or cheque at a Post Office. Cheques should be made payable to Post Office Ltd. The maximum amount the Post Office will accept for any single cheque is £1,000. To find your nearest Post Office, please use the branch finder tool.
  • PayPoint
    You will need your bill with you to pay your council tax or business rates. You will need your rent payment card to pay your housing rent.

    To find your nearest outlet, please visit the PayPoint website.

  • In person
    Visit one of our Customer Service Centres to make council tax, business rates, housing and invoice payments by debit card, credit card or cheque. Note: We no longer accept cash payments at any of our offices. Please make all cheques payable to Dacorum Borough Council. Please write your account reference on the back of the cheque. Alternatively, send your cheque by post to: 

    Address:
    Dacorum Borough Council
    Financial Services
    The Forum
    Hemel Hempstead
    Herts
    HP1 1DN

Text message payment reminders

If you'd like to receive text message reminders for missed payments, please fill in the online form below. You can also update your contact details and unsubscribe from the service. Currently, this service only covers Council Tax, Housing Benefit overpayments, and payments requested by our Sundry Invoices team.

Change my text payment reminder preferences

Page Last Updated: Thursday, 11 April 2024 at 08:18 AM