Customer accounts - change your details

In order to make payment as smooth and hassle-free as possible, you can update your details using the form below.

Please make sure you use the customer account number listed on your invoice.

Name of person filling in form

Customer account number

This is your six-digit account number. You will find it on correspondence from us, and it will be called either '"account reference" or "customer number".

Email address

Contact telephone number (landline)

Contact telephone number (mobile)

Any other information

How we use your information

We process your information in accordance with the UK GDPR and Data Protection Act 2018.

For more information, please see our privacy policies.

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Warning sign Coronavirus (COVID-19): We continue to provide services online and via telephone. However, we recognise that, in some cases, you will need an appointment with an officer so we offer limited pre-booked appointments at the Forum for urgent enquiries. You may experience longer waiting times or an online response due to increased demand on our services. Please call 01442 228000 and ask for the service you require. For council service updates and other advice, please see our COVID-19 page. ×