Customer accounts - change your details

In order to make payment as smooth and hassle-free as possible, you can update your details using the form below.

Please make sure you use the customer account number listed on your invoice.

Name of person filling in form

Customer account number

This is your six-digit account number. You will find it on correspondence from us, and it will be called either '"account reference" or "customer number".

Email address

Contact telephone number (landline)

Contact telephone number (mobile)

Any other information

How we use your information

We process your information in accordance with the UK GDPR and Data Protection Act 2018.

For more information, please see our privacy policies.

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Warning sign Coronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page. ×