Private landlords and managing agents
The service we offer to private tenants and landlords is being impacted by COVID-19.
We have now resumed property inspections, where safe to do so, as we have a duty to ensure the safety of the occupiers. We're contacting all tenants, landlords, managing agents to ensure we complete COVID-19 pre-visit questionnaires for all occupants of the property and also any landlord or managing agent who will be present at the inspection.
The service continues to deliver digitally where possible. We're asking for videos/photos of complaints/disrepair to assist in identifying the issues, assessing the risk and finding ways to resolve issues. We consider each situation on a case-by-case basis and available staff resources. Below, we have set out some advice and provided links to trusted sources of information.
You continue to have a responsibility to take reasonable steps to ensure that your properties are legally compliant, but you also have a duty to protect yourself, your staff and your tenants.
In all cases, the recommended hygiene practices should be followed:
View the Government guidance for employers.
If tenants are exhibiting symptoms of COVID-19, then inspections of properties and any necessary remedial works should only be undertaken in response to emergency situations and in accordance with the recommended hygiene practices.
We would recommend that you regularly visit the list of websites below for current advice. This is a fast-moving situation and advice may change quickly.
If you need further advice, you can contact the team on 01442 228574, but please be patient due to the high volume of enquiries and reduced numbers of staff.
There's a lot to consider for private landlords and lots of choices to make about letting your home. It's important to make sure you're fully informed of your rights and responsibilities.
New landlord forum
If you're a landlord in the borough, we'd like your help to shape our new landlord forum in 2020.
Any feedback on the following would be much appreciated:
- Speakers of interest - for example, the Fire Service
- Current topics affecting landlords
- Services available to landlords
- Current legislation
- Timings of the events
- What would make you as a landlord want to attend?
Please email our team at firstname.lastname@example.org with your feedback. We'll use this to create a forum that delivers what our private sector landlords are looking for.
Policies and documents
We've produced a Regulator's Statement (PDF 403KB) for private sector landlords, tenants and councillors.
Keep in touch
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Rights and responsibilities
You can find out more about your rights and responsibilities in our frequently asked questions for landlords and managing agents in the private rented sector.