Repairs and home maintenance
Our easy-to-use online system helps you to diagnose what the problem may be and offers lots of advice. All you have to do is fill in the online form and give us your preferred appointment time.
Request a housing repair
All repairs reported on this system are directed to Osborne the next working day. Osborne will contact you to confirm your appointment.
If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system.
Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2).
For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1).
For more information about repairs to your council home, please read the Tenants' Handbook - Repairs (PDF 322KB).
Industrial action is being taken by members of Unite The Union and Unison. This may affect council services over the Easter Holiday and weeks thereafter. Residents are asked to place their bins out as usual on their scheduled collection day. Residents can check on our website or follow us on social media for regular updates. We will do our best to maintain essential services and minimise disruption as far as possible. We apologise in advance for any disruption caused. ×