Repairs and home maintenance
Find out more information about our housing repairs service.
- How to report a repair
- Which repairs are considered to be an emergency and can be reported outside our usual hours
- What to do if you think there is a gas leak
For more information about repairs to your council home, please read the Tenants' Handbook - Repairs (PDF 322KB).
Report a non-urgent repair within office hours
(Between 8am and 5.15pm, Monday to Friday)
Online: Go to our online Repairs Ordering Service. Do not use the online repairs ordering service if you need to report an emergency repair.
By phone: Use the Freephone number 0800 018 6050 - Option 1 for gas and central heating repairs and Option 2 for all other repairs.
Alternatively, you can call 01442 228000 and ask for 'Housing Repairs'. Select Option 1 for gas and central heating repairs and Option 2 for all other repairs. Please note: these calls will be charged at your standard rate.
In person: Visit your nearest Customer Service Centre (CSU): The Forum in Hemel Hempstead, Berkhamsted Civic Centre or Victoria Hall in Tring, where you may use a phone that connects directly to Osborne. Please note: CSU staff cannot take details of repair requests.
Please check our Contact Us page for opening times.
Emergency repairs out of office hours
(Between 5.15pm and 8am, every day of the year, all day weekends and public holidays.)
By phone: Use the Freephone number 0800 018 6050 or call our Customer Service Unit on 01442 228000 and ask for ‘Repairs’. Your call may be recorded.
Do not use the online repairs ordering service if you need an emergency repair.
What is an emergency?
The out-of-hours service is for reporting major repairs needed to avoid the danger of injury or serious damage.
If appropriate, we will send out an emergency contractor to make the home safe until a full repair can be carried out in normal working hours. If you call us out and we find the repair is not a genuine emergency, we will charge you an emergency call-out fee.
What should I do if I suspect there is a gas leak?
If you think there could be a gas leak or you notice any fumes coming from a gas appliance:
- Do not turn any electrical switches on or off
- Do not use naked flames
- Do not smoke
- Do turn off the gas at the meter
- Do open all windows and doors
- Do phone National Grid on 0800 111 999 to report the leak