Tenants' and Leaseholders' Survey 2022

Every two years we carry out a satisfaction survey to build up a picture of how satisfied our tenants and leaseholders are with various aspects of the service we provide.

Our 2022 survey was originally planned for publication in January, but we have taken the decision to delay slightly, whilst the Housing Regulator carries out a consultation around social housing residents' satisfaction surveys.

We encourage all our tenants, leaseholders and housing staff to take part in the Regulator of Social Housing survey, which closes on 3 March 2022. We will update this page shortly afterwards.

We will aim to make sure that our own survey represents our tenant population in terms of age, gender, property type and location. We will send out text messages, make phone calls to randomly selected phone numbers and visit our sheltered schemes to ask our older tenants what they think.

Results

You can view the results of the 2020 survey in our  Tenants and Leaseholders Survey 2020 Report (PDF 1MB).

More information

If you would like to find out more about why we ask for personal information, please see our  Equality and diversity information sheet (PDF 568KB).