Tenants' and Leaseholders' Survey 2022

We have carried out a satisfaction survey every two years since 2012 to build up a picture of how satisfied our tenants and leaseholders are with various aspects of the service we provide. We use the results to improve services and target resources at service areas that residents tell us are a priority.

Complete the 2022 STAR Survey

We will encourage responses and aim to make sure that it represents our tenant population in terms of age, gender, property type and location. We will send out text messages, make phone calls to randomly selected phone numbers and visit our sheltered schemes to ask our older tenants what they think.

As a thank you for your time, you can choose to be entered into our free prize draw. Three lucky winners will each be able to choose either a £50 shopping voucher or £50 deducted from their rent or service charges account.

Please view the  Prize draw terms and conditions - 2022 (PDF 128KB).

What happens next?

We will analyse the results and use what you have told us to write a report that will be published on this page. We aim to listen to our tenants and leaseholders so that we can focus our efforts where needed.

Results - 2020

You can view the results of the 2020 survey in our  Tenants and Leaseholders Survey 2020 Report (PDF 1MB).

More information

If you would like to find out more about why we ask for personal information, please see our  Equality and diversity information sheet (PDF 568KB).