Paying for your water
Your water charges
We wrote to all our tenants in August 2017 to ask their opinions about changing the way they pay for water. We have considered all the feedback carefully and have decided that we will be passing the collection of water charges back to the water companies.
This means that there will be an important change to the way tenants will be charged for water and wastewater services from April 2018.
All our tenants have received a letter that tells them what will happen next, how these changes will affect them and what they will need to do.
What is going to happen?
At the moment, our tenants pay the charges for water and wastewater to us. These charges are shown each year in the annual rent change letter. We then pay the water companies for their service.
From April 2018, we will stop charging our tenants for water and wastewater services. Instead, the water companies will send them a separate bill and it will be their responsibility to pay them directly for water services.
How will these changes affect you?
We will share the names and address details of our tenants with the appropriate water company so that they can start sending bills directly from April 2018. They will then write to you to tell you more about what will happen and when.
Find out who supplies your water
Depending on where in Dacorum you live, your water company is either Affinity Water or Thames Water. Find out who your supplier is on the Water UK website.
Both of these companies have payment schemes designed to save you money on your water bill.
Contacting your water supplier
For more details, please visit the Affinity Water or Thames Water websites.
Support to pay your water bills
If you receive means-tested benefits, such as housing benefit or income support, you may be entitled to some help paying your water bills. Each water supplier runs its own scheme, so you should contact it directly to see what support could be available to you.
Plumbing and repairs
You would report any repairs to your water pipes and plumbing to us in the same way as you do now. Your rights and responsibilities remain exactly the same. Find out more about reporting a repair.
Frequently asked questions