Travel with confidence - assurance mark for transport operators

Travel with Confidence logoYou can now feel even more confident taking a taxi or private hire vehicle in Dacorum thanks to the Travel with Confidence mark.

The mark is a sign that the car’s driver has gained safety accreditation through completing a tailored programme of support to keep customers and workers safe during the coronavirus (COVID-19) pandemic. This includes everyone having equal access to public transport. 

What the mark means

If the mark is displayed it means that the driver and operating company have told us they have taken extra measures to keep you as safe as possible - they have carried out risk assessments on their procedures and have undergone specialist training to help minimise the risk of infection spread to passengers.

Drivers who display the mark will be expected to demonstrate high levels of cleanliness, infection control and understanding of how to reduce risk to customers. Drivers should be able to explain their individual business risk assessment to you if you ask and they should also explain the ways in which they reduce risk, such as what cleaning products are used and how often.

Compliance checks are made by us to ensure that the Travel with Confidence standards are maintained and you can be confident that the driver is taking steps to minimise the risk of infection.

If you travel in a vehicle showing the Travel with Confidence mark and you are not happy with the standards, you should make a note of the details of the vehicle and/or driver and pass the information to to our Licensing team. Please email any concerns you have to taxi@dacorum.gov.uk.

Booking accredited vehicles

Please support the businesses that have gone the extra mile to keep you safe, by looking out for the mark on transport providers’ vehicles. When booking a private hire vehicle for a journey you can ask them if they have an accredited driver available if that would be your preference.

Accredited drivers can be found on ranks as well as through private hire operators.

As the number of individual drivers and operators that are accredited grows we will be putting their details on this web page so that you can quickly find one if you wish.

If you are a licensed driver or operator and would like to get accredited, please provide your name, email address and driver's badge number to: taxi@dacorum.gov.uk.

Warning signCoronavirus (COVID-19): Our Customer Service team is offering pre-booked appointments at the Forum in Hemel Hempstead for queries that cannot be dealt with over the telephone or online. To book, call 01442 228000. We continue to provide a full range of services online and via telephone. For council service updates and other advice, please see our COVID-19 page×