How to make a complaint
Before you make a complaint
Unfortunately, despite our best efforts, things can sometimes go wrong.
The quickest way to resolve an issue is to report it directly to the service involved, rather than using the formal complaints process.
Find out more about when to complain and check out ways to report an issue.
Make a complaint
If you want to make a formal complaint, and it falls within the criteria set out in our 
Complaints policy (PDF 298KB), we will:
- acknowledge your complaint within five working days
- address it within 10 working days.
To get a quick resolution, please raise your issue with us as soon as possible. We will only accept complaints related to issues that happened more than 12 months ago in exceptional circumstances.
Page Last Updated: Thursday, 05 September 2024 at 10:11 AM