News

New COVID-19 advisors appointed to support the community


COVID-19 advisors outside the Forum

Published 12 February 2021

We have appointed six new advisors to support people and businesses in the borough to continue to adhere to the COVID-19 rules.

Their role is to boost awareness of the regulations to help slow the spread of coronavirus. They will be encouraging people to follow the rules - for example, to wear face coverings and social distance.

The advisors will not be enforcing the rules, but will support the police and council officers from the Environmental and Community Protection team, who do have the powers to enforce non-compliance.

Areas where they aim to assist include helping businesses manage queues, supporting social distancing in crowded public areas and reminding people to wear a face covering when necessary.

Advisors will:

  • be on hand in areas of high footfall, including town centres, transport hubs and parks - to help reinforce the importance of adhering to COVID-19 regulations and provide information, guidance and reassurance
  • visit premises and deliver COVID-compliance advice positively, document any findings and highlight any concerns to the Environmental Health team
  • answer queries from residents and businesses regarding COVID-19 regulations and offer advice.

Cllr Julie Banks, Portfolio Holder for Community and Regulatory Services, said: "Our wider Environmental Health and Licensing teams are in the front line of tackling coronavirus, carrying out inspections, explaining the rules and encouraging businesses and individuals to follow the guidelines. These advisors will be an important asset to the community.

"We know that it will be important to further support those wanting to visit shops and businesses providing essential goods and services, in a COVID-secure way and the advisors will enable us to help people feel safe doing so. I appeal to all of our residents, visitors, workers and students to continue following the rules to help reduce the spread of the virus."

Warning signCoronavirus (COVID-19): We continue to provide services online and via telephone. However, we recognise that, in some cases, you will need an appointment with an officer so we offer limited pre-booked appointments at the Forum for urgent enquiries. You may experience longer waiting times or an online response due to increased demand on our services. Please call 01442 228000 and ask for the service you require. For council service updates and other advice, please see our COVID-19 page×