Bus Interchange and Waterhouse Street

New bus shelter

Hemel Hempstead’s new bus interchange is now fully operational, marking yet another completed stage of the town centre’s transformation.

We've invested over £2 million in creating the new facility, located on Marlowes and Bridge Street, as part of our wider £30 million Hemel Evolution regeneration programme.

Councillor Graham Sutton, Portfolio Holder for Planning and Regeneration, said: “Yet another piece of the Hemel Evolution jigsaw has fallen into place. The new Hemel Hempstead Bus Interchange will encourage more shoppers and visitors into the town centre and also frees up Market Square for a leisure development.”

Benefits brought by the bus interchange include:

  • A dedicated arrival and departure area for buses and coaches, with modern shelters and real-time passenger displays - allowing customers to make best use of their time in the town centre
  • Landscaping and lighting – making the area more attractive with new trees and greenery, improved lighting and seating
  • A new travel information centre next to the neighbouring food court in the new-look pedestrianised shopping area
  • Two new free public toilets installed next to the travel centre.

The travel centre is being run by Arriva The Shires and offers ticket sales and travel advice to customers across all local bus company routes.

Patrick Sibley, General Manager for Hemel Hempstead at Arriva, welcomed the new facility. “Hemel Hempstead’s new bus interchange provides improved access to the town centre and a better experience for customers," he said. "Together with Dacorum Borough Council and Hertfordshire County Council, Arriva will be working to boost bus use and bring more shoppers and visitors into the area.”

As part of the Hemel Evolution programme, we have also updated the ramped area; railings have been painted, and refurbished planters from Market Square now add some greenery.

Waterhouse Street

Waterhouse Street is also complete and fully operational, with a relocated and extended taxi rank on one side and disabled/meter parking on the other, including 12 dedicated Blue Badge disabled spaces.