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Services for leaseholders

Information about the council services you can expect to receive as a leaseholder.

Cleaning

Our Housing Cleaning Service clean all blocks with a communal (shared) area. Details of the frequency of cleans and areas covered can be found in our  Cleaning Services for leasehold properties document (PDF 189KB)

Cleaning of leasehold properties

If you think that your block has been missed, or you want to report something about the service, please phone 01442 228000 and ask for 'Cleaning'.

Landscaping

You may have shared gardens or a landscaped area around your block that our Clean, Safe and Green team maintain.

The service we provide includes cutting the grass during the mowing season (March to November) and collecting leaves from grassed areas.

If we maintain the shared areas at your block, we will send you a service charge bill every six months.

If you believe your communal garden has been missed, or you want to report something about the service, please phone 01442 228000 and ask for 'Landscaping'.

Lighting

We are responsible for lighting the shared areas of flats.

If your communal lighting is not working, you can report the issue on our online repairs portal. Please note: we no longer carry out monthly checks on communal lighting.