Repairs to leasehold properties
Find information about who is responsible for carrying out repairs to leasehold properties, and how to report a repair.
Responsibility for repairs
As the owner of the leasehold you are responsible for maintaining the inside of your flat. This includes fittings such as kitchen units and sinks, ceilings, floors and windows. You are also responsible for repairing any leaks or burst pipes in your property.
We are responsible for repairs to the outside of your property. This includes outside walls, the roof, the foundations and lifts (including servicing). You will be required to pay towards the costs of any repairs and maintenance we carry out.
As a leaseholder, you are responsible for making sure your boiler and gas appliances are safe. We have a scheme with our partners Sunrealm to offer discounted rates for boiler servicing and gas safety checks to council leaseholders. For more information, please see the Gas Safety and Servicing Information Sheet (PDF 581KB).
You are also responsible for the security of your front door and any shed doors. If your front door opens onto a communal area, it must meet the FD30 standard to be fire resistant for 30 minutes. You can find out more in our information sheet: Fire Safety Advice for Leaseholders (PDF 348KB)
A full list of our and your responsibilities can be found in the Leaseholder Handbook (PDF 1.61MB).
Reporting a repair
Online: Visit our Housing repair request page.
Email: firstname.lastname@example.org. Please include a contact number.
Phone: 0800 018 6050 between 8am and 5.15pm.
To report an emergency repair out of hours (between 5.15pm and 8am) please call 0800 018 6050. Please do not report emergency repairs online or by email.
Leaseholders are eligible for discounted rates for gas servicing through our contractor Sun Realm. For further details please email email@example.com or phone 01442 798888.
If you're leasing a commercial property, or a flat above a shop, then the building is owned by our commercial property section (Estates).
To report your repair:
Phone: 01442 228000 and ask for “Building Services”. Please leave a message with the details if your call is not answered.