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Leaseholder invoice queries

If you have a query about your invoice, please complete the form below. Please make sure you include your invoice number, which can be found on the front of your invoice, and the address of the property it relates to.

Please use this form to tell us if you would like to query all or part of a leaseholder invoice. We will use your information in line with our privacy policy.

The address of the property shown on your invoice.
We will acknowledge your invoice query within five working days and we aim to provide a full response as soon as possible. We will put your account on hold until we have carried out our investigations. This gives us sufficient time to fully investigate your concerns and means you will not receive reminder letters if you are disputing a charge and have not yet received a response from us.