Coronavirus (COVID-19) supported housing advice

We understand that the coronavirus pandemic has been an uncertain and worrying time for everyone. We have worked hard to keep you informed and maintain the wellbeing, health and safety of our tenants and staff. 

Update on use of facilities at sheltered schemes

Following the Prime Minister’s announcement (Wednesday 8 December 2021) about the move to Plan B in England, we have reviewed our guidance on use of communal facilities. We request that everyone using communal lounges should wear a face covering until seated, unless exempt. We also advise that anyone entering communal lounges should either have had their booster vaccine, or have taken a negative lateral flow test within the previous 48 hours. This will reduce the risk of transmitting the virus to elderly or vulnerable residents.

All communal lounges will remain open for at least two days per week for the time being. We do not have sufficient staff available to clean them to the required standards every day, but we are working with Age UK and other local organisations to provide additional activities when possible. Your supported housing officer will make sure that some windows are open to provide ventilation.

Please continue to use the hand sanitising stations in your scheme when entering and leaving communal areas. Follow the Government’s advice to wash your hands thoroughly with soap and water for at least 20 seconds before and after you meet other people.

We will continue to monitor Government advice regarding the new Omicron variant. We encourage all residents and visitors to wear a face covering in communal areas, socially distance from anyone you don't live with, and maintain good ventilation.

Your laundry rooms have remained open throughout the pandemic to help reduce the spread of the virus. We continue to recommend that only one person uses the laundry room at a time.

How can I find out what to do during the coronavirus pandemic?

The Government's coronavirus (COVID-19) web page is updated regularly with details of any changes to what you can and can't do, as well as current eligibility for COVID-19 vaccinations.

What should I do if I develop symptoms of coronavirus?

If you develop a new, continuous cough, a high temperature or any loss or change to your sense of smell or taste then you should get a test as soon as possible, then stay at home. You must not visit your Supported Housing Officer or enter your communal lounge. You must let us know if you are expecting any other Dacorum Borough Council staff or contractors to visit you - for example, if you are expecting a repair or gas safety check. You should pull your cord or telephone your Supported Housing Officer if you need support.

If you need advice about your symptoms you should use the AskFirst app or visit the NHS website. If you do not have access to the internet then you should call 111. In an emergency, call 999. 

Will I still receive visits from my Supported Housing Officer?

Our Supported Housing Officers are working from their schemes and are continuing to make doorstep visits to most tenants. They will enter the homes of vulnerable tenants when required, as well as to complete welfare checks.

It’s still a good idea to make sure that you keep a few weeks' supply of any regular medications, as well as a supply of tinned or dried food. If you have any concerns regarding food or medication supplies, particularly if you have had a positive test result, please contact your Supported Housing Officer by telephone or by pulling your cord. 


We do not intend to ask staff or tenants for proof of vaccination, but we encourage everyone to take up the offer of COVID-19 vaccines and boosters if possible. If you have not yet received your booster injection, you can find more information on the NHS website, as well as details about walk-in vaccination sites

Useful contacts

  • Dacorum Borough Council Supported Housing Team: Call 01442 228347
  • Hertfordshire Adult Social Services: Call 0300 123 4042.
  • Coronavirus vaccination bookings (for those without internet access): Call 119 between 7am and 11pm.