Tenants' and Leaseholders' Survey 2018

Every two years we carry out a satisfaction survey to build up a picture of how satisfied our tenants and leaseholders are with various aspects of the service we provide.

We use the results to target resources at the areas that you think should be a priority.

We aim to get a cross-section of responses to represent our tenant population in terms of age, gender, property type and location. We’ll be making phone calls to around 1,000 randomly selected phone numbers in January and early February 2018, as well as visiting our sheltered schemes to ask older tenants what they think.

You don’t need to wait for a phone call – every one of our tenants and leaseholders can complete the survey online using one of the links below.

Free prize draw

As a thank you for your time, you can enter our free prize draw, with the chance of winning one of three £50 supermarket shopping vouchers or £50 credit on your rent account. The prize draw is limited to one entry per person. The closing date for entries is 28 February 2018. Please view the  Prize draw terms and conditions 2018 (PDF 102KB).

The surveys

  • Supported Housing tenants – if you live in a sheltered scheme or a flat or bungalow served by a supported Housing Officer.
  • Leaseholders – if you own and/or live in a flat that has been bought from the council.

Warning signWe will be collecting bins from roads where it is safe to do so. Please leave your bins out for collection. If your bins have not yet been collected, leave them on the boundary of your property and we will collect them as soon as conditions allow. ×