Paying for your water

Proposed changes

Currently, you pay the charge for your water and wastewater directly to us. We collect the payments on behalf of the water companies. Details of these charges are set out in the letter we send you each year, telling you how much rent you have to pay for the year ahead.

We're considering whether to stop collecting payments for water and wastewater services from April 2018. Instead, you would pay the water company directly for these charges. If this goes ahead, you would receive a separate bill and it would be your responsibility to pay directly for these services. We would no longer collect any payments for water.

We'd like our tenants to be able to have the same relationship with their water supplier as people living in other types of home. By dealing directly with them, you would be able to benefit from any reductions in price or schemes to help people who need extra support.

Have your say

We'd like to know your views about this proposed change. Please let us know what you think by:

  • Emailing us on
  • Calling us on 01442 228000 and asking for Housing
  • Writing to us at: Water Rates Consultation, The Forum, Hemel Hempstead, HP1 1DN

Please make sure we receive your comments by Friday 22 September 2017.

Find out who supplies your water

Depending on where in Dacorum you live, your water company is either Affinity Water or Thames Water. Find out who your supplier is on the Water UK website.

Both of these companies have payment schemes designed to save you money on your water bill.

Contacting your water supplier

For more details, please visit the Affinity Water or Thames Water websites.

Paying for your water

If these changes go ahead then your water company will contact you directly to tell you about how you will be billed. We will provide your water company with your address, but we will not pass on any sensitive information in line with the Data Protection Act. Your water company will let you know all of the different ways that you can pay and you will be able to choose the one that suits you best.

Support to pay your water bills

If you receive means-tested benefits, such as housing benefit or income support, you may be entitled to some help paying your water bills. Each water supplier runs its own scheme, so you should contact it directly to see what support could be available to you.

Plumbing and repairs

You would report any repairs to your water pipes and plumbing to us in the same way as you do now. Your rights and responsibilities remain exactly the same. Find out more about reporting a repair.

Further information

We will be holding some focus groups with both Affinity Water and Thames Water for tenants who would like to find out more about how these changes would work.

If you'd like to attend one of these sessions, please email or call 01442 228000 and ask for Tenant Involvement.