Get involved

Have your say, influence our services and make a difference.

To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.

Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count.

We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our  Menu of Involvement (PDF 2MB) for more information about the different ways you get involved with us.

Our  Get Involved Strategy - 2020-2024 (PDF 3.5MB) outlines our commitment to giving our tenants and leaseholders a voice.

If you would like to know more, please email sieteam@dacorum.gov.uk.

Newsletter

Find out more about what involved tenants and leaseholders have been working on in the newsletter below:

Tpas Pro Landlord AccreditationTpas - Pro Landlord Accreditation

Our approach to tenant engagement led to us achieving the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation.

This is the highest level that Tpas awards and we are the first social landlord in the country to achieve this.

Latest news

Repairs satisfaction survey

We have just launched a new satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, we will call your landline and ask you to spend a few minutes going through the survey with us.

As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services. As a thank you for your time, we will place all responses into a monthly draw for a £20 Amazon voucher.

(You do not need to complete the survey to win, but you will need to enter your address and contact details on to the survey form.)

If you have any queries, please email talktous@dacorum.gov.uk.

Getting involved

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  • Tenant and Leaseholder Committee

    The Tenant and Leaseholder Committee meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

    Apply to join

    We are not currently recruiting for the Tenant and Leaseholder Committee.

    If you would like to show an interest in joining, please send an email to tenant.involvement@dacorum.gov.uk as we will be recruiting in the future.

    Meeting notes

    See below for notes of the most recent meeting:

     Tenant and Leaseholder Committee meeting notes - 25 March 2021 (PDF 407KB)

    Any reports mentioned in these notes are available on request from tenant.involvement@dacorum.gov.uk.

  • Tenant Service Inspectors

    Tenant Service Inspectors are Dacorum tenants who regularly inspect different areas of the housing service and assess us against set lists of service standards, making recommendations for improvements where needed.

    For more information about the Tenant Service Inspectors, please email tenant.involvement@dacorum.gov.uk or call 01442 228000 and ask for Tenant Involvement.

    Apply to join

    We're always looking for new members. If you're interested in joining, please fill out the  Tenant Service Inspectors application form (PDF 130KB) and email it to tenant.involvement@dacorum.gov.uk.

  • Supported Housing Forum

    The Supported Housing Forum is a group of tenants living in sheltered accommodation who meet quarterly to discuss issues that affect them and the schemes they live in.

    See below for notes of the most recent meeting:

    See below for the Supported Housing Forum terms of reference:

    If you'd like to get involved, please speak to your supported housing officer or email tenant.involvement@dacorum.gov.uk.

  • Tenant Academy

    Our Tenant Academy offers a range of free courses to our tenants and leaseholders. Please take a look at our Tenant Academy page for more information.

  • Estate improvements

    We want our communities to be clean, safe and pleasant places to live. 

    We work closely with our Estates team to identify how we can improve and enhance areas. 

    We welcome local residents to work with us on these projects. If there is something happening in your area we will be in touch.

  • Policy and Good Practice Working Group

    This joint working group of Tenants, Leaseholders and Council Officers meets to review all of the housing services policies and procedures.  

    It makes sure that we work in a consistent way, in line with legislation and provide excellent services to our residents.

    If you would like to know more, or are interested in taking part, please contact us.

  • Focus groups

    We run regular focus groups to review and improve our services.

    These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

    These are currently taking place via video/web conferencing app Zoom, and are held at a time convenient for the attendees, enabling everyone to take part.

    If you would like to take part or know more, please email sieteam@dacorum.gov.uk.

  • Latest updates and consultations

    We will publish our latest news here, plus the outcome of any recent consultations we have conducted.

Contact us

If you would like to get involved with us,  tell us what you are interested in by filling in our register of interest form below:

Register your interest

Warning signCoronavirus (COVID-19): We continue to provide services online and via telephone. However, we recognise that, in some cases, you will need an appointment with an officer so we offer limited pre-booked appointments at the Forum for urgent enquiries. You may experience longer waiting times or an online response due to increased demand on our services. Please call 01442 228000 and ask for the service you require. For council service updates and other advice, please see our COVID-19 page×