Carrying out collections
If an application is granted, we will issue a licence allowing the collection to take place. The licence will specify the dates and location of the licensed collection, and you must not collect outside these dates or in any other location.
We will also provide a requisition form allowing the promoter to apply to HM Stationery Office for prescribed certificates of authority and badges, which must be issued to every collector taking part in the collection.
All collections must be carried out in accordance with the House to House Collections Regulations 1947.
The Regulations include the following requirements:
- Promoters must take all reasonable steps to ensure that collectors are fit and proper persons, and that they comply with the applicable regulations.
- Promoters must issue every collector with a prescribed certificate of authority and badge, obtained from HM Stationery Office, before they take any part in the collection.
- For money collections, each collector must be issued with a sealed and numbered collection container, or a receipt book for recording all donations, which is clearly marked with details of the cause which will benefit from the collection.
- The full name and address of every collector issued with a certificate and badge must be recorded by the promoter, along with the number of any collection container or receipt book allocated to them.
- Collectors must sign the certificate and badge given to them, carry the certificate and wear the badge whenever collecting, and return them both to the promoter at the end of the collection.
- No person under 16 years of age can act as a collector.
- Collectors cannot importune or annoy any person while collecting, and must leave a property if requested to do so.
- Collection containers must only be opened by the promoter accompanied by another responsible person, or at a bank by a bank official.
- Promoters must supply a statement of account to us, showing the amount of money or property collected, using the form(s) we provide, within one month of the expiry of the licence. The account must either be certified by a professional auditor or chartered accountant, or be accompanied by receipts for all collections, expenses, and donations to the beneficiary charity.
While the licence is valid, it can be revoked at any time if any of the grounds for refusal of the initial application become relevant - in particular, if the conduct of collectors does not satisfy the above requirements.
After the collection
Following a house to house collection, a statement of accounts, showing the
monies raised from the collection, any deductions, and how the proceeds were
dispersed, must be submitted to us within one month of the expiry of
We will issue template returns forms with every licence, which can be completed and posted back to us. Alternatively, promoters may file a return electronically, using the link below.
Supply a house to house collection return (via GOV.UK)
Right of appeal against refused application
If you apply for a licence and we refuse your application, you
have a right of appeal.
We will give you a written notice setting out the grounds for
refusal. You may then appeal to the Secretary of State for the
Cabinet Office, within 14 days of the date on which our notice was
given to you.
The Cabinet Secretary's decision will be final.
National Exemption Orders
Charities carrying out collections in a large number of areas
may apply to the
Cabinet Office for a national exemption order, which exempts
them from the requirement to apply to each individual council for a
Even though a licence is not required from us by holders of exemption orders wishing to collect in Dacorum, we would
encourage those charities to contact us as early as possible with their proposed
dates, to help us ensure that our residents are not inundated
with requests for donations.
The Cabinet Office maintain a
list of the charities which currently hold exemption orders. It should be noted that only collections carried
out or arranged directly by these charities will be exempt from the
If you have a complaint about a house to house collection, we
would advise that in the first instance you contact
the collection's organiser (or beneficiary charity). The best way to do
this is by sending a letter or email. You can also contact the Fundraising Standards Board, if you don't think the charity dealt with your complaint appropriately.
If you believe that an unlicensed collection may have taken
place, or if a collection has been carried out in breach of the
regulations, please contact us with the details, and we will
If you have concerns about whether a charity is genuine or operating in accordance with charities law, please contact the Charity Commission.
For more information on house to house collections, please phone us on 01442 228860, or email firstname.lastname@example.org