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Contact details for car parking enquiries


Car park maintenance

Damaged waiting restriction line, sign or post in car parks

Telephone: 01908 223505 email Parking@dacorum.gov.uk (The Parking Service)

Damaged road signs, lines, street lighting or damage to highway surface on streets

Telephone: 0300 1234047 or report this on-line (Hertfordshire County Council Highways Department)

Damage to/problems with pay and display machines (street and car parks)

Telephone: 01908 265265 (VinciPark Services UK Ltd)

Car park lighting

Telephone: 01442 228000 ask for Building Services (Lighting)

Car park fencing, walls and drainage

Telephone: 01442 228000 ask for Building Services

Car park gritting

When there is snow or heavy frost we will try to treat the carriageway in the following car parks:

Berkhamsted: Lower Kings Road, St Johns Well Lane and Water Lane.

Hemel Hempstead: High Street, Moor End Road, Queensway, Water Gardens (South) and Water Gardens (North) upper deck only.

Tring: Frogmore Street (East) and The Forge

These are the only car parks that we will aim to treat.

Gritting will only melt snow or ice once vehicles have driven over the treated area. Gritting will not clear snowdrifts.  

Telephone: 01442 228000 or report it on-line (Clean, Safe and Green)

Car park cleanliness/fly tipping

Telephone: 01442 228000 or report it on-line (Clean, Safe and Green)

Car park graffiti

Telephone: 01442 228000 or report it on-line (Clean, Safe and Green)

Car park planted areas/shrub beds/trees

Telephone: 01442 228529

Old School Yard car park, Tring. All maintenance enquiries

Telephone: 01442 823347 email info@tring.gov.uk (Tring Town Council)

Civic Centre car park, Hemel Hempstead. All maintenance enquiries 

Telephone: 01442 288000 (Civic Centre Manager)

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

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Enforcement and penalty charges

All enquiries concerning Penalty Charge Notices (parking tickets)

Telephone: 01908 223505 or 0845 600 3490 (Parking service)

Parking permits and vouchers

Telephone: 01908 223505 or 0845 600 3490 For permits you can e-mail DC@vincipark.co.uk (Parking service)

Parking dispensations

Telephone: 01908 223505 or 0845 600 3490 (Parking service)

Parking enforcement beats and frequencies

Telephone: 01908 223505 or 0845 600 3490 (Parking service)

Complaint or compliment concerning a Civil Enforcement Officer

Telephone: 01908 223505 or 0845 600 3490 (Parking service)

Information about obtaining a courtesy disabled persons parking bay

Telephone: 0300 123 4047 for information (Hertfordshire County Council)

Vehicle obstructing road

Telephone: 01442 271000 (Police service)

Skips and scaffolding

If you wish to use any part of the public highway which is governed by a waiting restriction (examples include: pay and display bays, residents' permit bays, yellow lines). You will need to contact the parking centre once you receive your licence to use public highway so you can purchase a "temporary dispensation".

Telephone: 01908 223505 or 0845 600 3490

Abandoned vehicles

Telephone: 01442 228000 or report it on-line (Clean, Safe and Green)

CCTV

Telephone: 01442 228000 ask for CCTV

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

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Parking issues not related to pay and display car parks

Parking in council housing areas, garages and service roads

Telephone: 01442 228000 ask for Housing

Parking in district shopping centres

Telephone: 01442 228000 ask for Estates

Parking in Dacorum Borough Council recreation grounds car parks

Telephone: 01442 228529

Parking in private car parks, on private land or private residential car parks

Contact car park operator, land freeholder or relevant housing association/residents' association 

Car park enquiries not listed above

Telephone: 01908 223505 email Parking@dacorum.gov.uk (Parking service)

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

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