Our Housing Service launches new Tenant Academy

Tenant Academy launch and Pro Landlord Award ceremony

On Thursday 14 September we were joined in the Forum by around 50 tenants, leaseholders and councillors to celebrate the launch of our new Tenant Academy and receive the National Tpas Engagement award.

In March this year, our Housing Service became the first housing provider in the country to achieve the Tpas Pro Landlord Accreditation. The award was officially presented by Emma-Jane Flynn, National Consultancy Manager at Tpas, the tenant engagement organisation.

Emma-Jane told the audience that she had been impressed by the extensive submission for the award. After holding several focus groups with tenants, leaseholders, partners and staff, she was delighted to find that the housing service demonstrates such a high standard of tenant engagement. Emma was particularly impressed by how many tenants were involved in shaping Dacorum's housing service.

Councillor Margaret Griffiths, Dacorum Borough Council's Portfolio Holder for Housing, said: "We'd like to thank staff, Councillors and all our involved tenants for helping us to achieve this standard. We could not have done it without you. Tenant engagement is about listening and learning from each other so we can work together to continue improving the housing service. We're extremely proud that Tpas has recognised our high standards in this way."

The event also saw the launch of our housing service's new Tenant Academy. Emily-Rae Maxwell, Strategy, Improvement and Engagement Team Leader, said: "Our Tenant Academy matches up people accessing the housing service with a range of activities and courses. We have worked with our tenants to tailor the courses available. In partnership with Osborne Property Services and Dacorum's voluntary and community sector, we are investing in making activities free so people can improve their health and wellbeing, build social networks and enter education, employment or volunteering. It is important that our tenants and leaseholders feel a part of Dacorum's community."

Other speakers throughout the evening included Don Coughtrey, 78, who was one of the first tenants living in Dacorum's supported housing to complete the basic tablet course run by Tenant Academy partners Dacorum Communities for Learning. After completing the course, which was funded by our Tenant Academy, Don went on to encourage others in supported housing to get online. Over 80 tenants have now completed the seven-week course.

Residents of Dacorum Borough Council-owned property can register their interest in free courses by completing the form on our Tenant Academy page, emailing, phoning 01442 228000 and asking for ‘tenant academy’ or by speaking to their housing officer (tenancy).

For more information about our Tpas accreditation, please visit our Get Involved page.

Picture caption (from left to right):

  • Councillor Margaret Griffiths, Dacorum Borough Council’s Portfolio Holder for Housing
  • Emily-Rae Maxwell, Team Leader, Strategy, Improvement and Engagement 
  • Councillor Isy Imarni, Chairman of Dacorum’s Tenant and Leaseholder Committee