From October 2016, our waste and recycling collection crews will only be returning to empty bins (including kerbside food caddies) that have genuinely been missed.
We record all bins that are not put out for collection, are too heavy or are contaminated on an electronic reporting system in the vehicle’s cab. Since June 2015, this system shows we have returned to empty over 8,000 bins that were either not put out for collection, contaminated or too heavy; taking up valuable time and resource that could have been better used elsewhere.
From October 2016, if you need our crew to return and empty your bin:
- its weight must be reduced
- it must be free of contamination; and
- it must be presented on the boundary of the property.
A fee of £40 will be charged in advance to cover the cost of returning.
If you do not wish to pay the fee, then you will be asked to wait until the next scheduled collection or take the waste to your nearest Household Waste Recycling Centre.
To avoid a missed collection, residents are reminded that their bins should be placed on the boundary of their properties by 6.45am on their normal day of collection.
You can check your bin collection date online.