Consultation and Feedback

We want to hear your views about Council services and living in Dacorum.  You can use this section of the website to have your say, whether you want to make a suggestion, log a complaint, pay us a compliment or take part in an online survey.

Complaints

We aim to provide a good service to customers at all times but sometimes things go wrong and people need to make a complaint to us.  Please follow this link to Make a Complaint.

Compliments and Feedback.

Have you received good service, been delighted with something we did, or want to praise how our staff handled something for you?

Do you have views to give us on the way our services are run or any suggestions for improvements?

Please write to us at feedback@dacorum.gov.uk to give us your thoughts.

Consultation

Take part in current consultation on our Consultation pages.

Find out the results of completed consultations

Ten ways to have your say

If you live in Dacorum, the Council is part of your everyday life - so it’s important that you have a say in the decisions that affect you. There are lots of ways Dacorum residents can get involved in local decision making.

Influence your councillors

If you want to influence a local decision or have a problem with a council service, you can make your case to your local councillor. Details can be found at www.dacorum.gov.uk/councillors.

Attend a council or public meeting

To attend or speak at a Council meeting please see www.dacorum.gov.uk/participate or call 01442 228222.

Make a suggestion

or give us feedback about our services by writing to us at feedback@dacorum.gov.uk.

Listening events

These take place in the towns across Dacorum giving you the chance to talk to senior officers and councillors on local issues. Events for 2012 will be advertised in Dacorum Digest, on posters and at www.dacorum.gov.uk.

Join the citizens’ panel

Take part in regular surveys and focus groups. If you would like to volunteer to be a panel member, please call 01442 228619, email consultation@dacorum.gov.uk or complete the registration form online at www.dacorum.gov.uk/citizenspanel.

Complete surveys

The Council runs a number of surveys each year, dealing with a whole range of issues. Details of online surveys can be found at www.dacorum.gov.uk/consultation.

Join the reader panel

Give us feedback on the information and publications we produce for Dacorum’s residents, such as Dacorum Digest and your Council Tax leaflet. If you would like to volunteer to join the reader panel please call 01442 228694 or email digest@dacorum.gov.uk.

Tenants and residents groups

Tenants and Residents Associations (TARAs) are groups of local people with a common interest in improving the area in which they live. To find out more go to www.dacorum.gov.uk/housing, call 01442 228000 or email tenantinvolvement@dacorum.gov.uk

Neighbourhood Action

There are five Neighbourhood Action areas in Hemel Hempstead where local residents identify issues and work with councillors and other organisations to make a difference in their neighbourhoods. For more information call 01442 228305 or email neighbourhoodaction@dacorum.gov.uk.

Register to vote

If you do not register then you can’t exercise your democratic right to vote in any election. You must be registered by law. With a general election taking place this year it’s crucial that you’re included on the electoral roll so that you can have your say. Find out more at www.dacorum.gov.uk/elections or call 01442 228230.