We hope that you never have to face financial problems although the fact is that at some time many people do. If you suffer a financial crisis please give your rent payments high priority. If you are unable to pay your rent please contact your Recovery Officer immediately.

If you do fall into rent arrears, and haven’t made contact with us we may be forced to start legal action against you, which could lead to you losing your home.

If you are having difficulty in paying your rent, we offer as much advice and assistance as possible to help you with your financial problems. If you have to miss a payment, or pay less than the amount due (or the amount that you have agreed to pay) it is always better to let us know why and what you intend to do to make up the payment. If you persistently fail to pay your rent, particularly if you do not discuss the problem with us, we cannot overlook your arrears and allow you to get further and further into debt.

If it is necessary for us to begin recovery proceedings you may be served with a Notice of Seeking Possession (NSP) or Notice of Proceedings for Possession (NPP) for introductory tenants. This is the first step in legal action that could lead to the loss of your home.

Please do not ignore the problem.

Even if you regard this as a temporary situation please let us know. If your payments do not improve we will seek a County Court hearing and ask for a Possession Order against you. If you fail to comply with the terms of a Possession Order and do not repay the arrears we will ask the County Court to arrange your eviction. It is therefore very important that, if you are finding difficulties in paying your rent, you contact us as soon as possible.

Where necessary we will happily visit you at home to discuss the situation if you would like us to. Please contact your Recovery Officer in order to arrange this.

Contact Details

Address:
Tenant Services
Dacorum Borough Council
Civic Centre
Hemel Hempstead
Hertfordshire
HP1 1HH

Telephone: 01442 867878

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.