Where and how to contact us

Dacorum Borough Council
Business Rates Section
Civic Centre
Hemel Hempstead
Herts
HP1 1HH

Business Rates Telephone Helpline: 01442 228268
Fax: 01442 228781
E-mail: business.rates@dacorum.gov.uk

Non-Domestic Rates

Non-Domestic Rates, or Business Rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services.

Except in the City of London where special arrangements apply, the rates are pooled by central government and redistributed to local authorities according to the number of people living in the area.

The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by your local authority and other local authorities in your area.

Our standards of service

As our customers, you deserve to receive the highest quality of service from us. We aim to provide the following standards of service:

  • Phone calls to be answered within three rings
  • Personal callers to the office to wait no longer than five minutes
  • To respond to our ratepayers in an understanding manner who are having trouble in meeting payment

Is your business on the move or moving into Dacorum?

It would help us (and you) if you told us of any change in your circumstances (like moving or selling) which might affect your Business Rates. You can inform us of any changes by either:

  • Telephoning the Business Rates helpline on 01442 228268 or by E-mail at business.rates@dacorum.gov.uk.
  • In writing, to the Dacorum Borough Council, Business Rates Section, Civic Centre, Hemel Hempstead, HP1 1HH.