Council Tax

The Council Tax you pay funds services provided by us, Hertfordshire County Council and Hertfordshire Police. If you live in an area with a parish or town council, some of the Council Tax also goes to them. For more information, please click on the links below.

Where your money goes

We collect your Council Tax and put it into a separate fund called the 'collection fund'. This year we need to collect over £80 million in Council Tax.

Although we are responsible for collecting all of your Council Tax, only 12p of every £1 we collect is kept by us to pay for our services. The rest of what we collect goes to Hertfordshire County Council, who receive 78p of every £1 and to the Police and Crime Commissioner for Hertfordshire who gets a further 10p.

You can find out how much of your bill you pay to each of these public authorities in the Council Tax Charges document below. To find out how much you should pay, you can check the banding level of your property. Each authority has produced information to show how it spends its part of the Council Tax. For more details, click on the links below:

Council Tax charges for 2016-2017


Information on our spending and income.

Frequently asked questions

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  • I can't afford to pay my Council Tax

    If you find yourself in a position where you owe money to us and cannot pay, do not just ignore the problem. Get in touch with us so that we can work out a plan to deal with the matter.

    Although we may not be able to simply write off a debt, we may, for instance, be able to agree easier payment terms until your circumstances improve.

    Our specialist officers may also be able to tell you about other benefits and concessions to which you may be entitled - and even help you fill in the application forms if you would like us to do so.

    Contact us

    Council Tax telephone helpline: 01442 228000
    Email: council.tax@dacorum.gov.uk

    Address:

    Dacorum Borough Council
    Council Tax Section
    Civic Centre
    Hemel Hempstead
    Herts
    HP1 1HH

  • My Council Tax bill shows a credit from last year, what will happen to this amount?

    If your 2016/17 bill shows that your account is in credit and you would like it refunded, please email council.tax@dacorum.gov.uk or phone 01442 228000 and ask for Council Tax.

    If you still have credit from last year (April 2015 - March 2016), it will be taken off this year's bill to reduce the instalments. You can still have the credit refunded, but this will mean that your instalments for 2016/17 will increase. If you still want the credit refunded, please email council.tax@dacorum.gov.uk or phone 01442 228000 and ask for Council Tax. Once the refund has been authorised, you will receive a revised Council Tax bill showing your new instalments.

    Please note: we will refund you by direct credit to your bank or building society account. If you do not currently pay by Direct Debit, we will need your bank details to refund you.
  • I received a bill for my old address but I have now moved

    If you have already told us about your change of address, you will receive a revised council tax bill in the next two weeks.

    If you pay by Direct Debit, have moved out of the borough and do not want your April instalment taken, please cancel your Direct Debit with your bank.

    If you have moved within the borough, and you are liable to pay Council Tax at your new address, any payment made on your old account will be transferred to your new bill.

    If you have not told us about your move, please email us the details at council.tax@dacorum.gov.uk or by phone on 01442 228000.  

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  • I receive Council Tax Support, has this been taken off my bill?
    Yes. We have worked out your Council Tax Support for 2016/17 and this is included on your Council Tax bill.
  • I pay by Direct Debit, do I need to set up a new one?
    If you have already set up a Direct Debit, this will show on the front of your bill, and you do not have to do anything else.

    As a Direct Debit payer, you can choose to make payment on the 1st, 10th or 21st day of the month. If you would like to change your Direct Debit payment, please let us know by emailing council.tax@dacorum.gov.uk or calling 01442 228000.  
  • My bill shows 10 monthly instalments. Can I pay over 12 months instead?

    Yes. You have the right to pay in 12 monthly instalments. If you want to do this, let us know by email at council.tax@dacorum.gov.uk or phone us on 01442 228000.  

    If you have an instalment due for 1 April 2016, you will need to pay the amount shown on your bill and your future instalments will be adjusted.

  • I have received my bill. Can I set up a Direct Debit?
    Yes. Call us now on 01442 228000 and we can set up your Direct Debit over the phone, Or return the Direct Debit instruction enclosed with your bill.
  • It states at the bottom of my bill that my account is in arrears, what is this for?

    The Council Tax bill was issued using information as of 4 March 2016.

    If you have made a payment since 4 March 2016, it will not be included in the bill.

    If you still owe money, we may take recovery action.

    Please contact us at council.tax@dacorum.gov.uk or phone 01442 228000 and ask for Council Tax Recovery.


  • I haven’t received my Council Tax bill for 2016/17 yet. What should I do?
    We sent out the bills on 9 March 2016. but it may take a day or two to reach you. If you have not received your Council Tax bill by 17 March, please let us know by email at council.tax@dacorum.gov.uk or phone us on 01442 228000. We will send you a copy of the bill.
  • How is my Council Tax spent?

    Information about how Dacorum Borough Council, Herts County Council and the Police and Crime Commissioner for Hertfordshire spend their portion of the Council Tax we collect is available on our Council Tax page.

    If your Council Tax includes an amount for a parish or town council and you would like more information about how that is spent, you can find parish council contact information on our parish and town councils page.

  • I have already contacted you about my Council Tax. When should I expect a reply?
    We are currently dealing with a large volume of work, and it is likely to be two weeks before you receive a reply from us. Whether you contacted us by phone, letter or email, it will take the same amount of time for us to get back to you

Contact us

Email: council.tax@dacorum.gov.uk
Phone: 01442 228000
Address:
Dacorum Borough Council 
Council Tax Section 
Civic Centre 
Marlowes 
Hemel Hempstead
Herts
HP1 1HH