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Contact us

You can contact many of our services through this website. Just have a look for the service you want to contact on our do it online page.

For service updates and news about what's happening at the Council, you can follow us on Twitter, Facebook or Google+ 

Call Centre telephone numbers

Main switchboard: 01442 228000

Our call centre is open from 8am to 6.30pm, Monday to Friday.

What do you need to call us about? Phone number 
Anti social behaviour 01442 228000
Council tax 01442 228000
Dacorum Card 01442 228000
Environment (Clean, Safe and Green) 01442 228000
Environment (Environmental Health) 01442 228000
Housing Benefit and Council Tax Support 01442 228000
Housing repairs 0800 018 6050
Housing services 01442 228000
Payments (automated 24 hour service) 0845 370 6070
Payments 01442 228000
Pest control 01442 228000
Planning 01442 228000
Pollution 01442 228000
Waste services 01442 228000

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

Introducing our new 24/7 service

You can now contact us outside of office hours using our automated telephone service. So if you need to contact us with:

  • general enquiries on Housing Benefit and entitlement to benefit, council tax and business rates, and environmental services including pest control; or
  • you want to make a council tax payment; or
  • you want to tell us about a change in your circumstances, 
call us on 01442 228000 at any time. 

Email us

You can email us at

Customer Service Centre locations and opening times

  • Hemel Hempstead Civic Centre (main postal address for Dacorum Borough Council)

  • Berkhamsted Civic Centre

  • Tring Victoria Hall

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