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Contact us

You can contact many of our services through this website. Just have a look for the service you want to contact on our do it online page.

For service updates and news about what's happening, follow us on social media.

Customer Service Centre locations and opening times

  • Hemel Hempstead Civic Centre (main postal address for Dacorum Borough Council)

  • Berkhamsted Civic Centre

  • Tring Victoria Hall

Call Centre telephone numbers

Main switchboard: 01442 228000

Our call centre is open from 8am to 6pm, Monday to Friday.

What do you need to call us about? Phone number 
Anti social behaviour 01442 228000
Council tax 01442 228000
Dacorum Card 01442 228000
Environment (Clean, Safe and Green) 01442 228000
Environment (Environmental Health) 01442 228000
Housing Benefit and Council Tax Support 01442 228000
Housing repairs 0800 018 6050
Housing services 01442 228000
Payments (automated 24 hour service) 0345 370 6070
Payments 01442 228000
Pest control 01442 228000
Planning 01442 228000
Pollution 01442 228000
Waste services 01442 228000

Please note: as part of our continuing commitment to improving the quality of service provided, calls to the call centre may be recorded for training and service development purposes.

Council tax and benefits 24-hour telephone line

We offer a 24-hour telephone line for council tax and benefits that allows you to contact us when it's convenient for you. 

Step 1: Call us on 01442 228000. 
Step 2: You will be prompted to use a 'hot key'. This will give you a short cut to the service you want. See the table below for a list of the available hot keys.

Hot key Service 
Change of address 
1 Payment
2 Recovery 
3 Council tax
4 Benefits
5 Business rates  


Email us

You can email us at

Out of hours contact information

If you are in immediate danger and need urgent police, fire and rescue or ambulance assistance call 999 or for non-emergencies call 101.

You can report, apply, pay and find out more from our homepage. Our call centre is open from 8am to 6pm, Monday to Friday. For contact information during office hours, see our Contact Us page.

The contact numbers below are to be used outside of office hours:

Dangerous buildings and structures - 07850 006124

Homeless – 01442 228 000

Housing Repairs - 0800 018 6050

Stray and Lost Dogs
 – 01442 228088

Housing Gas Leak
- 0800 111 999

Power cut - 0800 783 8866 or 0333 202 2023 from a mobile. Receive updates by texting POWER and your postcode to 80876. Read more on our Power cut advice page.

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