The responsibility for maintaining Council
homes in good condition is divided between the tenant and the
Council.
Who is responsible for
maintaining your home?
The Council provides a day-to-day and emergency
repairs service.
Requesting a
repair
There are certain repairs which The Council are
required by law to carry out within specified time limits (this is
known as the Right to Repair). Examples of these repairs are:
- Total or partial loss of electricity, gas supply, central
heating or hot water
- Blocked sink, bath or basin waste
- Leaking roof
- Insecure external door, or window
If we fail to meet two pre-arranged
appointments to carry out these repairs within the specified time
limits, you are entitled to limited compensation and can ask for
another contractor to be appointed to carry out the work.
To ensure properties are maintained to the
highest standard the Council carries out an ongoing programme
of works.
Programmed
works
Reporting a suspected gas leak
If you suspect a gas leak or notice any fumes
coming from a gas appliance:
- DO NOT turn any electrical switches on or off
- DO NOT smoke
- DO NOT use naked flames
- DO turn off the gas at the meter
- DO open all windows and doors
- DO telephone Transco on 0800 111 999 to report
the leak